Shipping policy

Shipping Policy

Zarela ships to the countries and regions currently enabled at checkout. If checkout is unavailable in your country, that market is not currently supported.

Processing and delivery

Orders are processed before shipment, and delivery times vary by destination, shipping method, customs handling, and carrier performance. Available delivery options are shown at checkout where applicable.

Shipping costs

Free shipping may be available depending on your destination, order value, and current offer. Any paid shipping options, if available, will be shown at checkout before payment.

Tracking

When your order ships, tracking information will be sent to the email address used at checkout.

Duties, taxes, and currency

Product prices can be displayed in multiple currencies for convenience. Final prices, duties, taxes, and shipping options may vary by country and will be shown at checkout where applicable.

Delivery issues

Carrier delays, customs checks, incorrect addresses, or local delivery conditions may affect delivery times. If your tracking has not updated for an unusual amount of time, contact us with your order number at support@zarela.com.