Refund policy
Returns & Refunds Policy
We want you to feel confident shopping with Zarela. If your order is not right, you may request a return within 30 days of delivery, subject to the conditions below.
Return eligibility
- Return requests must be made within 30 days of delivery.
- Items must be unworn, unused, clean, undamaged, and in their original condition with packaging where applicable.
- For hygiene reasons, intimate items that show signs of wear, washing, stains, scent, damage, or removed hygiene protection cannot be accepted.
- Final sale items, gift cards, and items marked non-returnable are not eligible for return unless required by law.
How to request a return
Contact support@zarela.com with your order number and reason for return. Please wait for return instructions before sending anything back.
Return shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a tracked shipping method.
Refunds
After your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.
Exchanges
Exchanges depend on stock availability. If you need a different size, contact us as soon as possible so we can help with the best option.