Returns & Exchanges
Returns & Exchanges
We want your Zarela order to feel right. Eligible items can be returned within 30 days of delivery when they meet our hygiene and condition requirements.
30-day window
Return requests must be made within 30 days of delivery.
Clean and unworn
Items must be unused, clean, undamaged, and in original condition.
Fit support
Need a different size? Contact us quickly so we can guide you.
Return Eligibility
- Return requests must be made within 30 days of delivery.
- Items must be unworn, unused, clean, undamaged, and in original condition with packaging where applicable.
- For hygiene reasons, intimate items that show signs of wear, washing, stains, scent, damage, or removed hygiene protection cannot be accepted.
- Final sale items, gift cards, and items marked non-returnable are not eligible for return unless required by law.
How to Request a Return
Email us
Send your order number and reason for return to support@zarela.com.
Wait for instructions
Please do not send anything back before we provide return instructions.
Inspection
After we receive the item, we inspect it and notify you about approval.
Refunds
Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.
Exchanges
Exchanges depend on stock availability. If you need a different size, contact us as soon as possible and we will help with the best option.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a tracked shipping method.