Frequently Asked Questions
Frequently Asked Questions
Clear answers help customers feel confident before checkout. Here are the most common questions about Zarela orders, sizing, delivery, and returns.
Shopping and Sizing
How do I choose the right size?
Use the Size & Fit Guide and the size chart on the product page. If you are between sizes, choose the larger size for everyday comfort or the smaller size for stronger compression.
Should shapewear feel tight?
It should feel supportive, not painful. You should still be able to breathe, sit, and move comfortably.
What if I am new to shapewear?
Start with your regular size and a light-to-medium compression piece. Comfort matters more than aggressive sizing down.
Shipping and Checkout
Where does Zarela ship?
Zarela ships to supported international markets. Available countries, shipping options, taxes, and duties are shown at checkout.
Will I receive tracking?
Yes. Tracking information is sent by email when your order ships.
Can I browse in my currency?
The store supports multi-currency browsing where available. Final price, taxes, duties, and payment methods are confirmed at checkout.
Returns and Support
Can I return my order?
Eligible items can be returned within 30 days of delivery if they are unworn, unused, clean, undamaged, and in original condition.
Can I exchange for another size?
Exchanges depend on stock availability. Contact us quickly at support@zarela.com with your order number.
Are payments secure?
Yes. Checkout is processed through secure payment providers and encrypted payment technology.
Why are reviews limited right now?
We are preparing verified customer reviews with BK Reviews. Until then, we are keeping review areas honest and only showing verified feedback when the system is ready.