Shipping & Returns

Shipping & Returns

Everything customers need to know before checkout: where we ship, how tracking works, and how eligible returns are handled.

Shipping Summary

Where We Ship

We ship to the countries and regions currently enabled at checkout. If checkout is not available in your country, that market is not currently supported.

Processing and Delivery

Orders are prepared before shipment. Delivery times vary by destination, shipping method, customs processing, carrier capacity, and local delivery conditions. Any available shipping options are shown at checkout before payment.

Order confirmation

After payment, you receive an order confirmation at the email used during checkout.

Tracking email

When your order ships, tracking information is sent so you can follow the delivery.

Currency, Duties and Taxes

You can browse in supported currencies for convenience. Final prices, taxes, duties, payment methods, and shipping options are confirmed at checkout and may vary by country.

Address Accuracy

Please check your shipping address carefully before placing the order. Incorrect or incomplete addresses can cause delays, failed delivery, or carrier return.

Delivery support

If your tracking has not updated for an unusual amount of time, contact us at support@zarela.com with your order number and the email used at checkout.

Returns Summary

Return Eligibility

  • Return requests must be made within 30 days of delivery.
  • Items must be unworn, unused, clean, undamaged, and in original condition with packaging where applicable.
  • For hygiene reasons, intimate items that show signs of wear, washing, stains, scent, damage, or removed hygiene protection cannot be accepted.
  • Final sale items, gift cards, and items marked non-returnable are not eligible for return unless required by law.

How to Request a Return

1

Email us

Send your order number and reason for return to support@zarela.com.

2

Wait for instructions

Please do not send anything back before we provide return instructions.

3

Inspection

After we receive the item, we inspect it and notify you about approval.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Exchanges

Exchanges depend on stock availability. If you need a different size, contact us as soon as possible and we will help with the best option.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a tracked shipping method.