Privacy policy

Privacy Policy

At Zarela, your privacy is our priority. We are fully committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

1. Data We Collect

To provide you with a secure and seamless shopping experience, we may collect the following information:

Personal identification data: name, email address, phone number, billing and shipping address.
Payment information: processed securely through trusted third-party providers — we do not store your payment details.
Browsing and usage data: including cookies, IP address, and device information to help us improve site performance and user experience.

2. How We Use Your Data

We use your information responsibly and only for legitimate purposes:

To process and deliver your orders.
To contact you about your order, product updates, and promotions.
To comply with legal, tax, and regulatory requirements.
To optimize and personalize your experience on our website.

3. Products & Orders

We aim for accuracy in all product descriptions; however, slight variations in color or size may occur due to manufacturing differences or screen settings.
Zarela reserves the right to refuse or cancel orders if fraudulent activity is suspected.

4. Payments

All payments are processed securely through approved third-party payment gateways.
Prices are shown in EUR (€) and may include or exclude VAT, depending on your location.

5. Limitation of Liability

Zarela is not responsible for damages resulting from improper or incorrect use of our products. Please follow all care and usage instructions to ensure the best experience.

6. Data Retention

Your personal data will be kept only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law.

7. Your Rights Under GDPR

You have the right to:

Access the data we hold about you.
Request corrections to inaccurate or outdated information.
Request deletion of your data (“right to be forgotten”).
Restrict or object to the processing of your data.
Request data portability.
Withdraw consent at any time.

To exercise your rights, simply reach out to us.

8. Contact

If you have any questions or requests regarding your privacy, please contact us at:
📧 sac@zarela.com

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